Shipping

Q1. Local shipping

Shipping costs will be vary based on the delivery address. Please proceed to “checkout” to confirm the delivery time and cost ! The estimated delivery is between 3-7 days.

Q2. How long does international shipping take?

All international orders are shipped via DHL eCommerce from our Malaysia warehouse. Please allow up to 3 business days for your order to be processed and up to 14 business days for your package to arrive.

Q3. How much does international shipping cost?

We offer FREE international shipping worldwide but don’t ship to Russia, Iran and China. Taxes and Duties: Please note that shipping charges are separate from taxes and duties.

Please be aware that ROCKPACKER can’t control any customs or import duties applied to your package. We can’t tell you what the cost will be as customs policies and charges can vary from country to country. It’s a good idea to contact your local customs office before placing an order so you don’t receive any unexpected charges.

By law, all items must be declared at their full price and we cannot alter the amount to decrease any custom fees.

If you wish to refuse your delivery, you will still be held responsible for the original customs fees or import duties and the cost of returning the package to ROCKPACKER.

The amount will be deducted from your refund. If the fees exceed the amount of your order including shipping costs, the parcel will be destroyed and you will not be refunded.

Q4. Can i ship to a different country?

Sure ! Just make sure the shipping address selected is where you want the glasses to be delivered.

Q5. Where do you guys ship ?

We ship worldwide with the exception of Russia, China and Iran.

Q6. PO Boxes

ROCKPACKER does not allow shipping to PO Boxes. Customers listing PO Boxes as their shipping address will be contacted by a ROCKPACKER representative to change this to an acceptable address.

Q7. Delivery

The delivery times provided by us are estimates only. We will not be held accountable for late deliveries or loss or damage relating to late deliveries.

Q8. I just placed several orders. Can I combine the shipments ?

Sorry, once an order has been placed you can’t add more glasses. If you place another order going to the same address within the next 24 hours, either enter a note in the order stating “Combine shipping with order# XXX” or contact customer service. We’ll combine the two orders, ship them together and refund one shipping fee!

Q9. Change of address

We cannot be held responsible for an incorrect address being entered on your order. Address Confirmation is given on the review & buy page in the checkout section of the site. If this is not noticed until after your order is finalised, please contact Customer Service through service@rockpacker.com

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