Returns & Exchanges

Q1. What is your return policy?

If you are not satisfied with your purchase, you have 14 days from the date of delivery to email service@rockpacker.com with return reason and to obtain a return order number. Orders returned without a valid order number may face a delay in processing and a refund may not be approved.

Sunglasses purchased directly from our online store are eligible for returns or exchange under the following conditions:

  • Returns must be in brand new condition, with original packaging and proof of purchase.
  • Returns must be postmarked for return within 14 days of the original delivery to you.
  • Shipping cost for returned / exchanged items will be paid by you.
  • For inquiries regarding an exchange, please contact service@rockpacker.com for immediate assistance.

It is encouraged that you send your product by a traceable method. ROCKPACKER is not responsible for lost or misdirected packages.

Q2. What can I do if my package was damaged ?

Immediately contact our Customer Service department. We will work with you to get your damaged glasses replaced with a new pair as soon as possible.

Q3. Where do I ship my return ?

Shipping instructions will be sent upon submitting your return request to service@rockpacker.com.

Please ship to the address provided by the customer service team with your authorization number and original packing slip.

Please use a shipping courier that provides both insurance and tracking to ensure that we receive your package. We unfortunately are unable to cover packages lost in transit.

Q4. I sent my glasses back. What is next ?

If you sent them back for inspection, we will inspect them and email you the inspection results. If you sent them back for refund, we will email you when we have processed the refund. You will be refunded within 14 business days following the refund confirmation email for the product. (Note: Refunds will be credited to the original payment method.)

ROCKPACKER reserves the right to refuse any return if any of these criteria are not met.

Q5. Where is my return ?

You can check the status of your return with our customer service at service@rockpacker.com

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