Q1. How long does it take to process an order?

Although we try to ship as soon as possible, please allow up to 3 business days for your order to process.

We process orders Monday through Friday, so all orders placed between 12:00 p.m. Friday and 11:59 p.m. (UTC +8:00) Sunday will not be processed until the following business day.

In the event that your order is placed on hold and we are unable to reach you within 7 business days, we reserve the right to cancel your order.

Q2. How do i check the status of my order?

You can track your package by logging into your account. You will receive an email with your tracking number from either Citi Link or DHL eCommerce within 24 hours of your purchased product being shipped. You can track your package to your doorstep with this number!

To check on the status of an order, sign into your account on rockpacker.com  using the email address and password you used during checkout. Once you’re signed in, click “Orders” from the menu, and behold! Your info’s all there. You’re always welcome to reach out via email as well.

Q3. I haven’t received an order confirmation. What does that mean ?

If you haven’t received an order confirmation it is likely, that the order hasn’t been processed or that you have entered the wrong e-mail address. If you are certain that your e-mail address is correct, please check your spam folder.

In case you still can’t find the order confirmation, please contact us via email at service@rockpacker.com

Q4. Can I change my order ?

We try to process all orders as quick as possible. Changes to your order are possible before the order is dispatched. The quickest way to contact us is via email at service@rockpacker.com

Please state your name and order number and the changes you’d like to make. We will let you know as soon as possible, if we can fulfil the requested changes.

Q5. What does my order come with?

Each order comes with:

  • The sunglasses.
  •  Anti-Scratch Coating.
  • Protective case.
  • Microfiber cleaning cloth.

Q6. Order Cancellations

If notified before goods have been dispatched, we can accommodate order cancellations. If items have been shipped, we reserve the right to refuse order cancellation or charge a cancellation fee should we be able to request the return of the package from our delivery service.